Last updated: 13 October 2026
At Mithila Maai, we prepare and pack every order with care. If something arrives damaged, incorrect or incomplete, please contact us so we can help resolve it.
This policy applies to purchases made through our website.
Returns and Exchanges
Because our pickles and makhana are food products, we do not accept returns or exchanges simply because you have changed your mind or prefer a different flavour.
For hygiene reasons, we do not accept change-of-mind returns of loofahs once they have been delivered.
These restrictions do not affect your right to seek a resolution for products that are damaged, defective, unsafe, incorrect or different from their description.
Damaged, Leaking or Defective Products
If your order arrives with a broken jar, leakage, damaged packaging, a compromised seal or a product-quality concern, contact us as soon as possible, preferably within 48 hours of delivery.
Please share:
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Your order number.
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A brief description of the issue.
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Clear photographs of the affected product, its label and packaging, where available.
An unboxing video can help us understand the issue, but it is not compulsory. If a concern becomes apparent later, please contact us when you discover it.
Do not consume food from a broken jar or a pack that appears unsafe. Take photographs only if it is safe to do so, and avoid handling broken glass.
After reviewing the issue, we will arrange an appropriate replacement, refund or other resolution.
Wrong or Missing Items
If you receive the wrong flavour, size, jar type or product, or an item is missing, contact us with your order number and details of what you received.
Keep any incorrect item unused where possible while we confirm the next steps.
For a confirmed error, we will arrange the correct item or refund the affected amount, without additional delivery charges.
Undelivered or Delayed Orders
If your order has not arrived within the delivery estimate provided, please contact us. We will check its status with the delivery partner.
If an order is confirmed lost or cannot be delivered, we will arrange a replacement or refund.
For delivery beyond the stated schedule, contact us to discuss cancellation or another appropriate resolution. Applicable consumer rights will be respected.
Order Cancellation
To request cancellation, contact us as soon as possible with your order number.
If the order has not been dispatched, we can cancel it and refund the amount paid. Once dispatched, we may be unable to stop delivery; we will explain the available options.
If we cancel an order because a product is unavailable or delivery cannot be arranged, we will refund the amount paid for the cancelled items and any associated delivery charges.
Return Arrangements and Costs
Please contact us before sending any product back.
If a return is needed for a confirmed damaged, defective or incorrect item, we will provide instructions and arrange or cover reasonable return shipping costs.
For food products or broken jars, a physical return may not be necessary. We will confirm this when reviewing your request.
Refunds
Approved refunds will normally be sent to the original payment method used for the order.
We aim to initiate refunds promptly after approval. The amount will usually appear within 5-7 working days, although your bank or payment provider may take longer.
For a fully cancelled or undelivered order, the refund includes the delivery charge paid. For a partial refund, we will explain the amount and any delivery-charge adjustment.
If a refund has not arrived within the expected timeframe, contact us so we can help you track it.
Product Variations and Care
Homemade pickles and natural loofahs may have minor variations in appearance, texture, colour or shape. Such differences do not automatically indicate a defect.
However, if a product appears unsafe, is materially different from its description or has a quality problem, please contact us.
Follow the storage and care instructions supplied with each product. Damage caused by improper storage or use after delivery may not qualify for a refund.
Contact Us
For returns, refunds, cancellations or order concerns:
Email: maaimithila@gmail.com
Phone / WhatsApp: +91 92176 86955
Please include your order number so we can locate your purchase.
Your Consumer Rights
This policy does not limit any rights or remedies available to you under applicable consumer protection law.