Privacy Policy

Last updated: 8 October 2026

At Mithila Maai, we value the trust you place in us. This Privacy Policy explains how we handle your personal information when you browse www.mithilamaai.com, purchase our products or contact us through our website, email, phone or WhatsApp.

1. Information We Collect

We collect information relevant to your purchases and enquiries. This may include:

• Your name, phone number and email address.

• Your billing address, delivery address and PIN code.

• Products ordered, order notes, payment status and transaction references.

• Account details, if you create an account.

• Messages, feedback and photographs you send us, such as pictures of a damaged delivery.

Our website may also record technical information, including your IP address, browser type and device details, to operate the store and investigate security or technical issues.

2. How We Use Your Information

We use your information to process and deliver orders, confirm payments, provide order updates, answer questions and handle delivery issues, cancellations or refunds.

We also use relevant records to maintain customer accounts, prevent misuse, resolve disputes and meet accounting, tax and other legal requirements.

Information requested at checkout is needed to fulfil your purchase. If required details are missing, we may be unable to process or deliver your order.

3. Payments

If you pay through an online payment service available at checkout, that provider processes the payment under its own privacy and security terms.

We use payment confirmations, transaction references and other relevant order information to verify purchases and manage refunds. Never share your UPI PIN, card security code, banking password or OTP with us through messages or customer support.

4. Who Receives Your Information

We share information where needed to complete your order or operate our business:

• Delivery partners: receive details such as your name, address and phone number to deliver your parcel.

• Payment providers: receive information necessary to process payments and refunds.

• Website and communication providers: process relevant information to support hosting, store functionality and customer communication.

• Professional advisers or authorities: may receive information where necessary for legal obligations, accounting or resolving disputes.

We do not sell or rent your personal information.

5. WhatsApp, Email and Phone Communication

When you place an order or contact us, we may respond through the contact details you provide to confirm information, share delivery updates or resolve your enquiry.

Promotional messages are separate from essential order communication. Where you have agreed to receive offers or product updates, you can ask us to stop sending them by contacting us through the same channel or using an unsubscribe option where available.

6. Cookies

Our WooCommerce store uses cookies to support functions such as remembering your cart and maintaining your login session.

You can control or delete cookies through your browser settings. Blocking cookies may affect the cart, checkout or account features.

If we introduce optional analytics or advertising tracking, we will explain the tools and their purposes in this policy and provide consent choices where required.

7. Keeping Your Information

We retain information for as long as needed to fulfil the purposes described in this policy, including order support, accounting, legal obligations and resolving disputes.

Retention depends on the type of information and the reason it is held. Information that is no longer needed will be deleted or anonymised, subject to applicable record-keeping requirements and backup processes.

8. Your Privacy Choices

You can contact us to request access to, correction of or deletion of your personal information. You may also withdraw consent for uses that depend on it, including promotional communication.

We may ask for limited information to verify your identity. Some records may need to be retained for legal obligations or unresolved transactions. We will explain any limitations when responding to your request.

9. Reviews and Customer Photographs

Reviews submitted for publication may display your chosen name and review content. Please avoid including private contact or payment details.

Photographs or messages sent privately for customer support are used to address your enquiry. We will seek your permission before using your private feedback or photographs in our promotional content.

10. Security and External Services

We take reasonable steps to protect personal information and limit access to people who need it for their work. No online service can guarantee complete security.

When you follow a link to another website or communicate through a service such as WhatsApp, that service also handles information under its own privacy policy.

11. Children’s Privacy

Purchases should be made by adults. If you are under 18, please ask a parent or guardian to place an order.

If you believe a child has provided personal information without appropriate parental involvement, contact us so we can review the matter.

12. Policy Updates

We may revise this policy when our services, data practices or legal requirements change. Updates will appear on this page with a revised date. We will provide additional notice or seek consent where required.

13. Contact Us

For privacy questions, requests or complaints, please contact:

Mithila Maai
Operated by: Shrawan Kumar