Frequently Asked Questions
From choosing your favourites to caring for them at home, find answers to common questions about Mithila Maai.
1. What does Mithila Maai offer?
You can explore homemade pickles, plain makhana and natural loofahs. Choose your preferred flavour, pack or shape from the available options shown on each product page before ordering.
2. Which pickle flavours are available?
Our range includes Mango Pickle (Bharua), Mango Pickle (Kasauni), Kaji Lemon Pickle, Amla Pickle, Ginger-Garlic-Chilli Mix Pickle and Green Chilli Pickle. Check the product pages for current availability.
3. What sizes and jar options can I choose?
Our pickles come in 250g and 450g packs, with glass and plastic jar options. Select your preferred size and packaging on the product page before adding it to your cart.
4. Do you offer pickle combos?
Yes. Our Pickle Trio brings together Mango Pickle (Bharua), Kaji Lemon Pickle and Ginger-Garlic-Chilli Mix Pickle. Choose three 250g jars or three 450g jars, subject to availability.
5. How should I store my pickles?
Follow the storage instructions on your jar’s label. Use a clean, dry spoon and close the lid firmly after serving to help keep your pickle in good condition.
6. Where can I check ingredients and shelf life?
Refer to the product description and pack label for ingredients, storage instructions and best-before information. If you need any details before purchasing, contact us with the product name.
7. Is your makhana already roasted?
Our regular makhana is plain and unseasoned. Roast it at home with your favourite spices, or use it in kheer and curries. Check each product’s description before ordering.
8. What is the difference between Premium and Everyday Makhana?
Premium Makhana is our jumbo-size option. Everyday Makhana is another option for regular use. Both are available in 250g packs; check their product pages for details and current prices.
9. How can I use Makhana Powder?
Our Makhana Powder comes in a 250g pack and can be used in kheer, shakes and other recipes. Follow the preparation instructions on the pack and the recipe you are making.
10. How should I store makhana and makhana powder?
Keep the pack tightly sealed in a cool, dry place, away from moisture and direct sunlight. Follow the storage and best-before instructions printed on your pack.
11. Which loofah options are available?
We offer oval, square and natural-shaped loofahs. Oval and square loofahs are sold individually, while the natural-shaped option is sold as a pack of two. Check the product page before ordering.
12. How do I clean loofah?
Rinse your loofah after use, squeeze out excess water and leave it in an airy place to dry. Avoid keeping it wet between uses, and replace when worn.
13. How do I place an order?
Open the product page, select any available size or packaging options, choose your quantity and add it to your cart. Review your selection, enter your delivery details and complete checkout.
14. Which payment methods can I use?
The payment methods currently available for your order are shown at checkout. If you experience a payment problem, contact us with your order or transaction reference so we can help.
15. Is free delivery available here?
Yes, we offer free delivery on orders above ₹499. Add your favourites to reach the threshold, and check the delivery charges shown at checkout before placing your order.
16. Where do you deliver, and how long will it take?
Delivery availability and timing depend on your location and PIN code. Please check our Shipping Policy or contact us before ordering if you need delivery by a particular date.
17. Can I change or cancel my order?
Contact us as soon as possible with your order number and the change you need. We will check the order’s status and explain the available options under our cancellation policy.
18. What if my parcel arrives damaged or contains the wrong item?
Contact us promptly with your order number and clear photos of the parcel and products received. Keep the packaging while we review the issue and explain the next steps under our return and refund policy.
19. How can I contact Mithila Maai?
Visit our Contact Us page for our current phone, WhatsApp and email details. For help with an existing purchase, include your order number so we can locate it quickly.
Still have a question?
We’re here to help you choose, order and enjoy your Mithila Maai favourites.